Delete your IGP Tracker account
You can ask us to delete your IGP Tracker account and the data stored with it at any time. This page explains how, what is deleted, and what is kept.
How to request deletion
- Email us at support@dogsportventures.com with the subject line Delete my IGP Tracker account.
- Send it from the email address you signed in with. That is how we match the request to your account. If you signed in with Apple and chose to hide your email, say so in your message and we will confirm your identity with you another way.
- If you never signed in, your data is stored under an anonymous ID that we cannot connect to you. First open Settings in the app and sign in with Apple, Google or email. That attaches your data to the account. Then email us from that address.
We will confirm by email and complete the deletion within 30 days of your request.
What is deleted
- Your account record: sign-in details such as your email address, your name if your sign-in provider shared it, and your account IDs.
- Everything backed up to your account in our cloud database: dog profiles, training sessions and results, notes, saved tracks, pace calibrations, trial entries, and judge notes.
- The record that links your Apple or Google sign-in to your account.
What is kept
- We keep no copy of your records after deletion.
- Short-lived technical logs held by our service providers, such as request logs that include an IP address, expire on their own schedules and are not tied to your records. See the Privacy Policy for who they are.
- Coaching text saved with a run is part of your records and is deleted with them. The AI provider receives your data only to write a response, and keeps it only as its own terms allow, outside our control.
- Data stored only on your phone is not on our servers. Deleting the app, or deleting records inside it, removes it from the phone.
Delete some of your data without deleting your account
In the app you can delete individual dogs, logged runs and trial entries. Because your records are backed up to your account, those deletions carry over to the cloud copy the next time the app syncs.
Questions
Email support@dogsportventures.com. Dogsport Ventures LLC, California, USA.